Lifepo4 Privacy Policy — Protection of Malaysian User Information
Your privacy is our priority. This policy explains how lifepo4 collects, uses, stores, and protects your personal information when you use our platform.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the lifepo4 platform.
What information do we collect from you?
Lifepo4 collects various types of information to ensure the platform runs smoothly and to deliver the best possible user experience. The information we collect includes:
Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity and enable access to your lifepo4 account.
Payment Information
For transactions in Malaysian Ringgit (RM / MYR), we maintain records of deposits and withdrawals. However, we do not store full card details — all transactions are processed through secure, regulated payment providers.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and time zone. This helps us diagnose technical issues and ensure platform compatibility across devices used by Malaysian users.
Usage Data
In-platform activity records — such as games played, bets placed, and session duration — are automatically logged for security, fraud prevention, and service improvement purposes.
How is your information used?
All information collected by lifepo4 is used responsibly and only for legitimate purposes. The primary purposes for which your information is used are as follows:
- Account management: Verifying your identity, processing logins, and maintaining the security of your account.
- Transaction processing: Processing MYR deposits and withdrawals securely and accurately.
- Legal compliance: Meeting Malaysian legal requirements, including the Personal Data Protection Act (PDPA) and anti-money laundering obligations.
- Platform improvement: Analysing usage patterns to improve platform features and the overall user experience.
- Security and fraud prevention: Detecting and preventing fraudulent activity, multi-account usage, and any misuse of the platform.
- Service communications: Sending important notifications related to your account, changes to terms, and security updates.
How does lifepo4 use cookies and tracking?
The lifepo4 platform uses cookies and similar tracking technologies to enhance website functionality and security. Below are the types of cookies we use:
Essential Cookies
These cookies are required for core platform operations such as login session authentication and security. Without them, the platform will not function properly and you will be unable to access your account.
Functional Cookies
Used to remember your preferences such as language, display settings, and game preferences. This ensures a more personalised experience every time you visit the lifepo4 platform.
Analytics Cookies
We use internal analytics data to understand how users interact with the platform. This data is collected in aggregate and cannot be linked to any individual. You can disable analytics cookies through your browser settings without affecting core platform functionality.
How long is data retained and how is it protected?
Data Retention
Active account data is retained for as long as your account remains active. Upon account closure, data will be kept for the minimum period required under Malaysian law for audit and compliance purposes, before being securely deleted.
Security Measures
Lifepo4 employs multiple layers of security to protect user data:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Passwords are stored using strong hashing algorithms — we never store passwords in plain text.
- Intrusion detection system with round-the-clock, 24-hour continuous monitoring.
- Strict internal access controls — only authorised staff may access user data.
Third-Party Sharing
Lifepo4 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared with approved payment providers, licensed game providers, and Malaysian regulatory authorities when required by law.
What rights do you have over your personal data?
Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal information on the lifepo4 platform:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
To submit any request relating to your privacy rights, please contact the lifepo4 support team by email at [email protected]. We will process your request within 14 business days.
Policy changes and how to contact us
Changes to This Privacy Policy
Lifepo4 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or service improvements. Any material changes will be communicated via in-platform notifications or by email to registered users. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how lifepo4 handles your personal data, please contact us:
- Email: [email protected]
- Response time: Within 3 to 5 business days
This Privacy Policy applies to all users of the lifepo4 platform accessing our services in Malaysia and forms part of the platform's Terms & Conditions.
Still have questions about your privacy?
The lifepo4 support team is ready to assist with any queries about your privacy and data security. You may also refer to our FAQ page.
Contact us: [email protected]